Returning faulty or damaged goods:
Elite-Electronix.com must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company. This does not include extended warranties. No refund can be given for extended warranties past 5 days of purchase.
If your goods arrive defective or in a damaged state, call us with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged goods. You have 15 days to report defective goods, request an exchange, or request a refund. After 15 days, you MUST contact the manufacturer to redeem your warranty.
Manufacturer contact details are available below:
| Manufacturer | Telephone | | Actiontec Ltd | 1-719-884-8300 | | Axis Communications | 1-800-444-2947 | | Compaq US | 1-800-AT-COMPAQ | | Ericsson | 00 44 870 899 0000 | | Ericsson | 00 44 870 523 7237 | | Fujitsu - Siemens UK | 00 44 906 863 3416 | 1-800-800-1020
or 1-913-397-8200 |
| 1-716-871-6448
or 888-345-5150 |
| | 1-800-HP-INVENT |
| | HP US | 1-800-HP-INVENT | | IBM US | 1-800-IBM4YOU | | Inventel | 00 33 42 17 45 45 | | Jabra Corporation US | 1-800-327-2230 or 1-858-622-9955
| | Magellan GPS US | 1-800-707-9971 | | Motorola UK | 00 44 870 901 0555 | | NavMan US | 1-866-628-6261 | | Nokia US | 1-800-NOKIA20 | | Nokia | 1-800-NOKIA20 | | Option | 00 32 16 317 401 | | Palm US | 1-847-262-PALM | | Parrot | 00 33 48 03 60 69 | | Plantronics | 1-800-544-4660 ext 5538
or 1-831-426-5858 ext 5538 | | Pogo | 00 44 20 7961 4014 | | Psion | 00 44 870 608 0680 | | Psion | 00 44 906 554 0000 | | Sagem | 1-253-383-3617 or 1-972-314-3600 | | Samsung | 00 44 870 601 0309 | | Sharp | 1-877-794-8675 | | Siemens US | 1-800-SIEMENS | | Socket US | 1-510-744-2720 | | Sony | 00 44 870 2402 408 | | Symbol | 1-800-653-5350 | | Targus | 1-714-765-5555 | | TDK Systems | 1-256-859-1731 | | Toshiba UK | 00 44 800 1694 527 |
If you do not receive an e-mail response within 2 business days, you may email us at info@elite-electronix.com to report your case. Or call us at 1-800-794-4656.
Returning unwanted / not faulty goods:
If your item is not defective and you wish for a return then you have 15 days from when the package arrives to return your item. A restocking fee of 20% will be deducted from your refund. Exchanges will only be given within 7 days of receipt of merchandise. All returns & exchanges must be accompanied by your ORIGINAL sales receipt; must be in its original condition without any scratches and damages in the original manufacture box accompanied by all packaging, manuals, and accessories. All items must be returned in the original manufacture’s box. Phones returned without boxes will not be accepted. Damaged products or products with cosmetic damages (i.e. scratches) will also not be accepted.
Please Note: In any of the above situations, Life Timer on the phone cannot be more than 30 minutes to be accepted for exchange or refund.
Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without an RMA number and an attached note, will not be accepted by Elite-Electronix.com. You, the customer, assume all responsibility for the package until it arrives at our office.
- Please include the following information when returning an item:
- 1) Your RMA number on your invoice (Do not write on the items box. If so, the package will not be accepted even if it is not defective).
- 2) A copy of your payment receipt with the RMA number (inside the shipping box).
- 3) A note stating the problem if you would like the return for replacement or exchange.
- Note: Elite-Electronix.com will not be responsible for returned packages if lost by your mailing service.
- Also note that shipping fees and insurance are -NON Refundable.
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