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Returns

 

Elite-Electronix.com must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company. This does not include extended warranties. No refund can be given for extended warranties past 5 days of purchase.

If your goods arrive defective or in a damaged state, call us with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged goods. You have 10 days to report defective goods, request an exchange, or request a refund. After 10 days, you MUST contact the manufacturer to redeem your warranty.


Manufacturer contact details are available below:

 

Manufacturer Telephone
Actiontec Ltd 1-719-884-8300
Axis Communications 1-800-444-2947
Compaq US 1-800-AT-COMPAQ
Ericsson 00 44 870 899 0000
Ericsson 00 44 870 523 7237
Fujitsu - Siemens UK 00 44 906 863 3416
1-800-800-1020
or 1-913-397-8200
 
1-716-871-6448
or 888-345-5150
 
1-800-HP-INVENT  
HP US 1-800-HP-INVENT
IBM US 1-800-IBM4YOU
Inventel 00 33 42 17 45 45
Jabra Corporation US 1-800-327-2230 or 1-858-622-9955
Magellan GPS US 1-800-707-9971
Motorola UK 00 44 870 901 0555
NavMan US 1-866-628-6261
Nokia US 1-800-NOKIA20
Nokia 1-800-NOKIA20
Option 00 32 16 317 401
Palm US 1-847-262-PALM
Parrot 00 33 48 03 60 69
Plantronics 1-800-544-4660 ext 5538
or 1-831-426-5858 ext 5538
Pogo 00 44 20 7961 4014
Psion 00 44 870 608 0680
Psion 00 44 906 554 0000
Sagem 1-253-383-3617 or 1-972-314-3600
Samsung 00 44 870 601 0309
Sharp 1-877-794-8675
Siemens US 1-800-SIEMENS
Socket US 1-510-744-2720
Sony 00 44 870 2402 408
Symbol 1-800-653-5350
Targus 1-714-765-5555
TDK Systems 1-256-859-1731
Toshiba UK 00 44 800 1694 527



If you do not receive an e-mail response within 2 business days, you may email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to report your case. Or call us at

1-800-794-4656.

Returning unwanted / not faulty goods
:

If your item is not defective and you wish for a return then you have 15 days from when the package arrives to return your item. A restocking fee of 20% will be deducted from your refund. Exchanges will only be given within 7 days of receipt of merchandise. All returns & exchanges must be accompanied by your ORIGINAL sales receipt; must be in its original condition without any scratches and damages in the original manufacture box accompanied by all packaging, manuals, and accessories. All items must be returned in the original manufacture’s box. Phones returned without boxes will not be accepted. Damaged products or products with cosmetic damages (i.e. scratches) will also not be accepted.

 

 

  • Please include the following information when returning an item:
    • 1) Your RMA number on your invoice (Do not write on the items box. If so, the package will not be accepted even if it is not defective).
    • 2) A copy of your payment receipt with the RMA number (inside the shipping box).
    • 3) A note stating the problem if you would like the return for replacement or exchange.
  • Note: Elite-Electronix.com will not be responsible for returned packages if lost by your mailing service.
  • Also note that shipping fees and insurance are -NON Refundable.

 

 

 
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